Cancellation & Refunds

Cancelling a booking

You can cancel a booking before your device has been picked up or dropped off, from your booking page or by contacting support.

Refunds

If you cancel before pickup/drop-off, any advance payment is refunded in full. If a repair is cancelled after diagnosis has started, a diagnostic fee may apply.

Processing time

Approved refunds are processed to the original payment method within 5-7 business days.

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